Altitude Software Names New Vice President for North American Market
Mark Lepko brings to Altitude Software more than 20 years of experience in the contact center industry
Altitude Software aims for growth by leveraging global experience in the contact center service provider industry
Austin, Texas, April 24th, 2007 – Altitude Software, a leading independent contact center solutions vendor, today announced that Mark Lepko joins the company as vice president of Altitude Software North America. Altitude Software has recently concluded a major reorganization of its presence in the U.S. and Canada.
Gastão Taveira, chief executive officer of Altitude Software, said, “With Mark’s recent appointment, we are aiming for growth and expect to leverage our global presence on the contact center service provider industry in North America. He brings a broad portfolio of sales experience in the contact center industry to Altitude Software, and his leadership will allow us to further strengthen our position in the North American market.”
Lepko brings more than 20 years of contact center industry expertise to his new leading role at Altitude Software. As his career began in contact center operations, he personally understands the challenges of managers as well as the high expectations for suppliers. Prior to Altitude Software, Lepko held several leadership positions in the industry, including vice president of sales and operations in North America for Aspect, Verint, VoiceGenie (Genesys) and most recently CosmoCom.
“I’m very excited to join Altitude Software, as they are widely recognized as one of the most innovative and competitive companies in the contact center industry”, said Lepko. “My experience in the contact center software market together with an outstanding team and a leading product with a great track record will surely help contact centers embrace industry-wide change.”
In North America since 1999, Altitude Software has offices in Toronto, Canada; Chicago, Illinois; and Austin, Texas. The company has built a solid reputation as a contact center provider of specialized products and proven methodologies designed to drive sound return on investment. Altitude uCI 7.5 is the latest release of the proven contact center solution software that boasts fifteen years of significant results throughout more than 700 contact centers worldwide. The Altitude uCI 7.5 suite also increases customer satisfaction via proactive customer service features and friendlier self-service voice applications. This latest release provides managers with the tools needed to centrally design and implement flexible service-delivery models that aim to increase agent productivity and profit.
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About Altitude Software
Altitude Software is a leading independent contact center vendor with the Altitude Unified Customer Interaction™ (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centers, from SMEs to large multisite organizations.
Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact center. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organizational efficiency strategies. Altitude Software serves around 700 customers of all sizes (with more than 170.000 licenses) in about 60 countries worldwide, both directly and through a wide network of partners. Altitude Software has 14 Offices in four continents. Please visit us at www.altitude.com.
For more information:
Carlos Taveira; Phone: +351 214 129 800; Email: [email protected]
