Fast Expanding Customer Base a Direct Result from Investment in World-Class Local Service Delivery Capabilities; Innovative Solutions; and Strong Partner Network
New Delhi, India, 13th November 2007 – Altitude Software, a leading global independent contact center solutions vendor, is achieving impressive growth in its first year of direct presence in the Indian market.
Altitude Software operation in India was established in early 2007, following-up on existing very significant distribution partnerships. Local service delivery capabilities have been built with fast increasing numbers of Altitude-certified engineers. With prestige customers such as RMSI, Goldshield, Sutherland, P&B Group and Sitel, Altitude Software is adding fast to a growing customer base.
“Altitude Software is on track to achieve a significant market share with contact center outsourcers in India” stated Mr. Sanjay Sapru, India Country Head, Altitude Software. “Our innovative solutions deliver competitive advantages to contact centers aiming for multichannel customer interaction management solutions that are cost-effective, requiring only a standard, flexible, scalable infrastructure and minimal capital investment”.
Altitude Software has been pursuing a long term investment strategy in India, a key market in the global contact center outsourcing industry. As a result, a fast expanding Altitude partner network, including companies such as Wipro–3D, GTL, Orange Business Services, Coral Telecom, and BT–India, and a growing customer base, led Altitude Software to consistently expand its operation in India, located in Gurgaon, near New Delhi.
“Altitude Software is increasing its global presence and expanding operations in the major contact center outsourcing markets in Asia. We have been investing in the Indian market for a few years now, and our team is succeeding in enabling new business opportunities and providing our customer base and our expanding partner network with increased support”, stated Gastão Taveira, Altitude Software’s CEO.
Under the leadership of industry expert Sanjay Sapru, Altitude’s India office is now a proven solutions deployment and support center, focused in delivering Altitude uCI solutions. Mr. Sapru brought to Altitude Software a proven fourteen years experience, lately at Nice Systems, with a strong contact center industry background. He is bringing to the Indian market a proven track record of developing strategic account management, service quality, and outstanding customer and partner support.
The Altitude uCI is a proven suite of contact center software solutions that boasts fifteen years of outstanding results throughout 700-plus contact centers worldwide. The Altitude uCI 7.5, its latest release, enables contact centers to embrace change, profit from virtualization, increase productivity and grow proactive customer service practices.
