Banks debt collection optimized with smart highly-integrated software solution for contact centres
Brussels, 15 May 2008 – Algotech, the leading regional provider of contact centre solutions in Central and Eastern Europe, and Altitude Software, a leading independent global contact centre solutions vendor, announce a partnership, to bring to market a high performance debt collection solution aimed at Central and Eastern Europe financial services companies.
“Debt collection is a top priority for every company, but even more so for banks, insurance companies and other financial institutions” said Adorján Bortnyák, General Manager of Algotech. “Our experience in markets such as Serbia, showed us how highly sensitive the issue of debt collecting can be. This process has to be effective while it needs to be handled with utmost care, considering that every client is invaluable in this competitive environment”.
Algotech delivers complex but flexible telecommunications and customer service solutions in Central and Eastern Europe, which enable businesses to handle customer interactions in an effective and profitable manner. Algotech has set up more than 200 contact centres.
Altitude Software’s debt collection solution stores and classifies all data concerning debt and the debtor. If needed, all the relevant information (name, address, detailed debt information etc.) is displayed on a computer screen during a conversation between a client and a call centre agent. By providing different conversation scripts for different types of debtors, the application can support, lead and control communication between an agent and a debtor. If debtors do not fulfil their obligation on time, the system will also monitor them and automatically call them or give them a warning through SMS, e-mail or fax.
The solution has numerous useful features related to debt collection, such as storing contact details and contact history, keeping and organising detailed debt information, late payment and over due account reminder, automatic generation of call-back dates and times, reports creating, fax and email responses generating and phone conversations recording.
“Altitude uCI suite provides fast return on investment, and increases operational effectiveness for 150%, and lowers total cost of ownership at the same time. It is a suite of customer interaction management solutions that provides a feature-rich set of automated business processes minimizing costs and maximizing results,” says Fabien Frenay, Sales Director, Benelux & Central Europe at Altitude Software.
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About Altitude Software
Altitude Software is a leading independent contact vendor with the Altitude Unified Customer InteractionTM (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contacts, from SMEs to large multisite organizations. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organizational efficiency strategies. Altitude Software serves around 800 customers (with more than 200.000 licenses) of all sizes in 60 countries worldwide, both directly and through a wide network of partners. Altitude Software has 18 offices worldwide. Please visit us at www.altitude.com
About Algotech
Algotech is the very first regional provider of contact centre solutions in Central and Eastern Europe. Algotech delivers complex but flexible telecommunications and customer service solutions, which enable businesses to handle customer interactions in an effective and profitable manner. Understanding the local needs of companies, Algotech is aiming to secure the leading position in central and Eastern Europe.
Algotech employees have participated in setting up more than 200 contact centres. In Europe, Algotech has delivered telecommunications solutions to, among others American Express, Avon, BAT, CitiBank, DHL, EON, First Data International, Global Payments Europe, GTS, ING, Interoute, Lufthansa, Michael Page International, Raiffeisen Bank, Telecom Serbia, Ticket Online, TNT, Unicef and UPC. For more information, see http://www.algotech.eu
