Acquisition Forms Largest Customer Experience Consultancy in Australia


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The Customer Experience Company acquires Davanti Consulting’s operations in Australia and forms strategic partnership with Davanti Consulting New Zealand.

Sydney, New South Wales, Australia – July 1, 2013

The Customer Experience Company (CEC) today announced it has become the largest specialist customer experience consultancy in Australia following acquisition of the Australian operations of Davanti Consulting. Davanti Consulting was a brand of Gen-i, Telecom New Zealand’s ICT services division and is now privately owned following a management buyout of Davanti’s New Zealand operations and the Davanti brand.

CEC Managing Director, Raj Mendes says “This acquisition bolsters our capabilities to support Australia’s leading organisations in implementing innovative technology solutions. It makes CEC the only end-to-end customer experience consultancy working across strategy, design, implementation and measurement. We aspire to improve the lives of millions of customers through the work we do. Our clients will continue to see tangible benefits from our services including improved revenue, efficiency gains, and cost reduction.

CEC and Davanti Consulting NZ have agreed a partnership to leverage Davanti’s intellectual property, brand and resources bringing benefits to customers in both Australia and New Zealand and an unrivalled Trans-Tasman capability.

Davanti Consulting NZ Director Robert Carter says, “I am excited about the new relationship with CEC. Davanti Consulting has built a strong consulting brand and is recognised as one of’s leading Australasian partners through its recent Partner of the Year award and Platinum Partner status. CEC brings a much broader customer reach in Australia and will continue to grow and build on the success of Davanti’s Australian business, which was focused on cloud computing solutions using This new relationship will be beneficial to our customers looking to transform for competitive advantage, delivering new ways to innovate, reduce costs, connect with customers and improve productivity.”

Davanti Consulting Australia staff will transition to CEC offices in Sydney and Melbourne in July 2013.

Gen-i Australia General Manager Paul O’Donohoe says, “Earlier this year we announced we were making significant changes to our Australian business, to refocus on clients with specific trans-Tasman ICT service requirements. The divestment of Davanti is another key step in implementing this strategy as we exit activities which fall outside our refined business focus.”

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The Customer Experience Company is a full-service consulting organisation in Australia that specialises in customer-centric business transformation. CEC works with enterprises in financial services, telecommunications, government and other industries on some of the most complex change and transformation projects and programs.

CEC’s blend of design thinking and traditional management consultancy achieves benefits otherwise not achieved. CEC provides services in customer research, design & prototyping of experiences, creation of cultural change, engineering of business processes and implementation of enabling technology.

Davanti Consulting
Davanti Consulting was founded in 2007 to assist clients in accelerating change within their organisations, and has since grown to employ 80 consultants in New Zealand. Davanti Consulting NZ works with many of New Zealand’s leading organisations across private and public sectors, providing strategic advice, business transformation, industry knowledge, and the design and delivery of cloud-based applications on both sides of the Tasman. On May 31 2013, Davanti Consulting NZ was subject to a management buyout, devolving it from parent company Gen-I. For more information visit

A member of the Telecom New Zealand Group, Gen-i delivers managed services across IT and communications to support the success of its 2,800 private and public sector clients.
In the 12 months ended 30 June 2012, Gen-i’s operating revenue was $1.36 billion.

For more information, visit

For media queries, please contact:

Erin Gordon
Marketing Manager, The Customer Experience Company
Mobile: +61 435 796 012

Kate Woodruffe
PR Manager, Gen-i
Mobile. +64 27 490 1596

Robert Carter
Director, Davanti Consulting
Mobile: +64 27 207 9993

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