A Great Example of How NOT to do it


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Our local pub is not widely known for great customer experiences (which is good news for us locals as it’s usually empty), but the landlord did a star performnace the other day, in the very best tradition of Basil Fawlty.

A customer complained that their Fish was still frozen in the middle and sent it back to the Kitchen.

The landlord was cooking, took one look at it and said: ‘No it isn’t, tell them to eat it!’

He was then amazed when the next message to the kitchen was: ‘The whole party is leaving and will not be paying the bill’

If it wasn’t true it’d be funny!

Republished with author's permission from original post.

Guy Arnold
Guy is the author of 'Great or Poor' (www.greatorpoor.com ) … a simple and effective system for delivery of consistent and continually improving customer experiences, 'Go the Extra Inch' the effective way to empower your people, and 'Sales through Service' (www.salesthroughservice.com ) how to sell more through repeat business, referrals, round sales and reputation (the 4 R's). Guy helps Organisations large and small to systematically make more sales for lower costs, through 4 simple principles.


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