A Simple Mantra for all Customer Facing Businesses


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Here’s a simple mantra that came to me in the Gym!

A Customer is ALWAYS a Privilege … and NEVER a Problem

A customer is ALWAYS a privilege: why have they chosen you, when they could have chosen anyone? It’s a HUGE privilege.

A customer is NEVER a problem: not only is the customer the whole reason for your existence (so how could the reason for your existence be a ‘problem’?). But also, every ‘problem’ is in fact an opportunity to excel: if you deal with every issue that comes your way proactively and effectively, it’s amazing how this can build customer loyalty and reputation.

Republished with author's permission from original post.

Guy Arnold
Guy is the author of 'Great or Poor' (www.greatorpoor.com ) … a simple and effective system for delivery of consistent and continually improving customer experiences, 'Go the Extra Inch' the effective way to empower your people, and 'Sales through Service' (www.salesthroughservice.com ) how to sell more through repeat business, referrals, round sales and reputation (the 4 R's). Guy helps Organisations large and small to systematically make more sales for lower costs, through 4 simple principles.


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