Repair the Emotional Connection When Things Go Wrong

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March 5, 2014

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By suspending fear and taking a leap of faith that customers get that we are human and mistakes sometimes happen, beloved companies solve the problem. They repair the connection and earn the right to grow.

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Republished with author's permission from original post.

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Repair the Emotional Connection When Things Go Wrong

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ADD YOUR COMMENT Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

New Posts

ADD YOUR COMMENT
Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.