To get you started in 2013, here are 13 tips to becoming a Welcomer!
- Don’t think of helping a customer as the end of a transaction, but as the start of a customer’s lifelong retention journey.
- At the very least, you should train associates that one-word answers are not acceptable.
- More important than your inventories are your customers – make sure they know it.
- A critical component of repeat business is engaging the customer today and communicating about tomorrow.
- A business has just one opportunity to make a customer feel important, appreciated, and welcomed.
- Customers appreciate when associates provide additional info about their intended purchases.
- No one wants to spend his or her hard-earned dollars on a business that doesn’t care about its customers.
- Remember, the word “no” is a complete turn-off to a customer.
- Does it occur to many clerks that I may have found their store by chance, and a welcoming attitude may bring me back as a regular?
- In this era, people are more stressed than ever. Getting that big and warm hello can go a long way.
- Even referring a customer to a store that has an item you may not carry is preferable to a curt, “No, we don’t sell that.”
- To the customer making the call, the associate’s tone of voice is the company.
- Companies must realize, when consumers are shopping online, a great deal of emotion is connected with searching the site.
