SAN FRANCISCO — Feb. 14, 2018— Genesys® (www.genesys.com), the global leader in omnichannel customer experience andcontact center solutions, is accelerating its worldwide cloud-based customer experience capabilities by expanding voice options for the Genesys PureCloud® platform. With a newly increased global footprint of its internet-based telephony service, PureCloud Voice, and the introduction of a cloud-based Bring Your Own Carrier (BYOC) option, Genesys is giving customers unmatched flexibility and control when designing their communications ecosystem.
Genesys PureCloud Voice officially launched in the UK today giving local businesses the option to deploy a 100 percent cloud-based voice solution with just an internet connection. The affordability of the solution’s usage-based billing and the ease of working with just one vendor makes PureCloud Voice ideal for businesses that demand maximum simplicity.
PureCloud Voice is also expected to launch in the Netherlands, France and Ireland by the end of the first quarter. In addition, the company intends to roll out extended availability to more than 15 other new markets in 2018, including countries throughout the Europe and Asia Pacific regions. First made available in the United States and Canada in 2016, PureCloud Voice supported nearly 200 million minutes of voice calls for North American businesses last year alone and is on pace to far exceed that number this year.
“Whether through PureCloud Voice or partnering with a carrier, now PureCloud gives customers even more options and control to help businesses deploy the telephony strategy of their choice,” said Olivier Jouve, executive vice president of PureCloud. “Combined with a proven ROI nearing 600 percent* in three years and payback in less than three months, it’s easy to make the business case for PureCloud.”
Further, Genesys is expanding customers’ possibilities for telephony deployments with the new PureCloud BYOC cloud offering. This augments the existing carrier option by adding a complete cloud approach. BYOC allows businesses to maintain strategic carrier relationships or the flexibility to switch vendors when needed. It can also help businesses avoid expensive international dialing rates and simplify global deployments by eliminating physical management and equipment maintenance requirements. BYOC makes it possible for customers to integrate with any compatible carrier using PureCloud Media Tier resources, which handle all aspects of media processing, including managing phones and calls.
Whether using PureCloud Voice or BYOC, the Purecloud WebRTC phone completes the zero-hardware approach. Enabled with only an internet connection, it significantly streamlines management. Genesys customers will benefit from the high availability and auto-scalability of the PureCloud platform to meet call volume demands.
Launched globally in 2015, the PureCloud platform is a unified, all-in-one customer engagement and business communications solution that is easy to use and quick to deploy. A true cloud offering based on microservices architecture, the PureCloud platform is flexible, open, feature-rich, and built for rapid innovation, providing organizations with a future-proof solution for quickly scaling to meet customer growth.
*A commissioned Total Economic Impact(TM) of Genesys PureCloud study conducted by Forrester Consulting on behalf of Genesys, December 2017.
Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.