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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 141
Customer Analytics
Six Proven Rules to Beat the Recession
Graham Hill
-
May 30, 2009
Transforming ‘Lip Service’ into Customer Service
Charles Nicholls
-
May 29, 2009
CBM News: Will Bing, Microsoft’s Third Try, Finally Knock Off Google?
David Sims
-
May 28, 2009
Customer Experience Shaped by Interaction: Offering Customized Treatment
Jeff Gilleland
-
May 21, 2009
CBM News: Region Sees One Percent SaaS CRM, Social Media Punks Nebraska
David Sims
-
May 21, 2009
Tell the Truth–Is an Educated Consumer Really Your Best Customer?
Andrew Rudin
-
May 20, 2009
Can You Hear Me Now? Top Five Voice of Customer Pitfalls
Bob Thompson
-
May 17, 2009
Social Media Is Killing Email, And Other Myths
chad dunavant
-
May 15, 2009
CBM News: NetSuite Steals SAP’s Thunder, Sage’s Employees
David Sims
-
May 14, 2009
Three Must Have’s for a Company KPI Metric
Kevin Schulman
-
May 12, 2009
CBM News: Survey Says Big Firms Ditch, SMBs Cling to CRM in Down Economy
David Sims
-
May 7, 2009
Has Anyone Mapped CRM Adoption?
Will Horton
-
May 7, 2009
Passion Brands: Kate Newlin Explores the Whys and Hows of Brand Passion
David Sims
-
May 4, 2009
The Distributor’s Mid-Recession Checklist
Frank Hurtte
-
May 2, 2009
Why NPS is the One Number You Can Certainly Live Without
Kevin Schulman
-
May 1, 2009
CBM News: Microsoft, Sage, Oracle CRM — “Food Fight!”
David Sims
-
April 30, 2009
What Makes a Smart Marketer Anyway?
Michele Eggers
-
April 30, 2009
Jigsaw Launches Bailout for CRM’s Subprime Data Problem
Bob Thompson
-
April 29, 2009
Man Bites Dog – The Problem with Customer Satisfaction Programs are the Very Satisfied
Kevin Schulman
-
April 29, 2009
From Doorstep to Doormat
Pitney Bowes
-
April 27, 2009
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