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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
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Content Type
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Page 49
Article
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Are U.S. Hospitals Delivering a Better Patient Experience?
Bob Hayes
-
November 24, 2014
What do you think, boss? How to gain board support for your Customer Experience (CX) program
Phil Klaus
-
November 23, 2014
Top 10 Practices of Customer Experience Leaders
Bob Thompson
-
November 20, 2014
5 Customer-Alignment Myths That 2015 Will Bust
Christine Crandell
-
November 20, 2014
Pain Is Good
Sampson Lee
-
November 18, 2014
Casualties of Highly Competitive, Commoditized Services Marketing: Let’s Start With Sprint’s Framily
Michael Lowenstein
-
November 13, 2014
3 Ways Customer Listening Powers Marketing Effectiveness
Ernan Roman
-
November 13, 2014
Leadership: The Practice of Granting an A
Maz Iqbal
-
November 5, 2014
Understanding Business-to-Business Purchase Decisions
Lynn Hunsaker
-
November 5, 2014
5 Ways to Humanize Your Customer Care
Tom Eggemeier
-
October 30, 2014
Personalization is Revolutionizing Customer Engagement
Jason Tabeling
-
October 30, 2014
Revenue Uncertainty – Part II: Putting Uncertainty to Work at Your Company
Andrew Rudin
-
October 30, 2014
Why Cirque du Soleil is Your New Challenge
Chip Bell
-
October 30, 2014
The Journey to Customer-Centric Success — 9 Key Insights from Hooked On Customers Summit
Bob Thompson
-
October 26, 2014
To Succeed as a Chief Customer Officer, You Must Know Your Company’s Power Core
Jeanne Bliss
-
October 24, 2014
Outside-In Customer Experience Is The Best Offensive Strategy
Christine Crandell
-
October 23, 2014
4 Tips for Achieving Competitively Differentiating Personalization
Ernan Roman
-
October 17, 2014
Customer Advocacy, Bonding, Endorsement, Recommendation, and Influence: What’s the Difference?
Michael Lowenstein
-
October 17, 2014
The Power of Servant Leadership to Build and Sustain Stakeholder Value
Michael Lowenstein
-
October 16, 2014
How Hologic, A B2B Company, Connects Authentically Through The Human Story Of Breast Cancer Awareness
Tony Zambito
-
October 13, 2014
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