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Tom Eggemeier

Tom Eggemeier
Tom Eggemeier is the executive vice president of global sales, services, and support and chief customer officer at Genesys. Prior to Genesys, Tom led Alcatel-Lucent's ~$2B global enterprise sales organization. Additionally, Tom's overall professional experience spans research and development, product management, marketing, sales and channels, and corporate communications.

5 Ways to Humanize Your Customer Care

Do you experience a mild sense of dread when you need to call your cable provider to resolve a problem? If...

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