Thomas Wieberneit

CPQ delivered in Customer Experience Fashion

In all likelihood you know that CPQ stands for Configure, Price, Quote. CPQ software helps mainly B2B companies to more efficiently sell highly configurable products. As the name suggests, the software helps sales people during the three steps of confi...

Customer Experience is a Platform Play – Always Was

The most important tool that enterprise software vendors have in their respective arsenals is their platform. While Vinnie Mirchandani rightfully states that Enterprise Software Platforms have so far underwhelmed, Denis Pombriant proclaims them the new...

Get Ready for the Rise of Voice Commerce

“Alexa, order me a package of washing detergent from my supermarket.” “Hey, Google, what are the must see spots near Kaikoura? Is there a whale...

SAP acquires CallidusCloud – A Snap Analysis from Down Under

The News On January 30, 2018 SAP announced that its subsidiary SAP America, Inc. has entered into an agreement to acquire Callidus Software Inc., a leader in sales performance management and CPQ software. With a price tag of around $2.4 bn this is the ...

SAP CRM for S/4HANA – News from the Customer Frontier

It has been a little more than half a year now that I didn’t update on what is going on with SAP CRM and S/4HANA (which I will refer to as S/4 from now on; SAP it is time for you to change the unwieldy name to something more manageable). What Happened ...

Top AI Developments and Priorities in 2018

2017 is coming to an end. That makes this the perfect time to do two things. To say a big thank you to you, my...

SAP and Microsoft bring their Partnership to the Next Level

The News On November 27 SAP and Microsoft announced a new level of their strategic partnership. Their key messages are that S/4 is fully ready to run...

Use AI for “Dirty Jobs” and Be Employees’ BFF

There are plenty of tasks in a company that are simple and repetitive, or in the words of Vinnie Mirchandani, dull, dangerous, and dirty....

Salesforce embraces the User Microsoft like – A Dreamforce Analysis

Now that the major waves of Dreamforce 2017 have settled, the announcements and a good part of the running commentary has been delivered, it...

Oracle Ups The Ante – Does the Salesforce Empire Strike Back?

The fall conference season is in full swing. Of the big 4 we had Oracle Open World and the SAP Hybris Summit, with the...

Products to Services – The SAP Hybris Summit 2017

This year’s SAP Hybris Summit in Barcelona was attended by almost 3,000 paying participants, which is likely to make it the biggest ever, in...

To Avoid Bot Failure, Solve These Technology and Human Challenges

After becoming increasingly popular in 2015 and 2016, this year has truly become the year of the bot. Countless businesses have embraced bot technologies,...

More Nimble News

The News In the past 5 weeks or so, there have been quite a few news items about Nimble, with the biggest product news dated...

SAP acquires Gigya – A Snap Analysis from Down Under

Well, it is already more than two weeks ago that this news hit the wires, but SAP announced the acquisition of Gigya, a leading...

How AI Can Mend the Marketing-Sales Gap

It is almost an urban myth that sales and marketing are facing difficulties in cooperation. ...

New Helpshift CEO – A Snap Analysis from Down Under

The News On September 7, 2017 Helpshift announced the appointment of a new CEO in a blog post. Salesforce veteran Linda Crawford, with a tenure...

Customer Service in a World of Ambient Computing – The Service Center View

A few weeks ago I wrote an article about customer service in a world of ambient computing. This article looked at customer service from...

Freshworks acquires Zarget – A Snap Analysis from Down Under

Freshworks on 29/08/2017 announced that it acquired Zarget, a conversion rate optimization software startup. With this being the ninth acquisition in about two years...

Ambient Computing and the Future of Mobile Apps

A short while ago Craig Rentzke from Helpshift pointed me to a particular episode of CXOTalk, featuring Kevin Henrikson of Microsoft and professor Anindya...

Intelligent Field Service: The Future is Now

It is the day after a pleasant dinner evening with friends. As usual there are quite a...

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