Tim Pickard

How businesses and their contact centers are failing customers [INFOGRAPHIC]

NewVoiceMedia released new research this week revealing that many US businesses lack the contact center capabilities to meet customer expectations. The study exposes significant and...

Technology contact centers must have before 2018

Did you feel the shift in 2016? Business innovators heard the jaded cries of unsatisfied customers and poured resources into new technology to help....

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