Home Authors Posts by Tim Pickard

Tim Pickard

Tim Pickard
Tim joined NewVoiceMedia in July 2011 as the SVP of Marketing. He has over 20 years' experience as a leader in the IT industry. He served as VP and board member of RSA Security's international business for seven years where he ran marketing in EMEA, Asia Pacific and Japan. He spent two years as Chief Marketing Officer for SaaS/Cloud-based email management provider Mimecast.

How businesses and their contact centers are failing customers [INFOGRAPHIC]

NewVoiceMedia released new research this week revealing that many US businesses lack the contact center capabilities to meet customer expectations. The study exposes significant and...

Technology contact centers must have before 2018

Did you feel the shift in 2016? Business innovators heard the jaded cries of unsatisfied customers and poured resources into new technology to help....

New Posts