How businesses and their contact centers are failing customers [INFOGRAPHIC]


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NewVoiceMedia released new research this week revealing that many US businesses lack the contact center capabilities to meet customer expectations.

The study exposes significant and surprising gaps between customer preferences and reality, and suggests that businesses across many different sectors are missing out on opportunities to enhance their customer contact centers with technology that could improve the customer experience, help retain existing customers and acquire new business.

Check out this infographic to discover how businesses are failing their customers and download our free research report for more info.

How businesses and their contact centers are failing customers [INFOGRAPHIC]

Tim Pickard
Tim joined NewVoiceMedia in July 2011 as the SVP of Marketing. He has over 20 years' experience as a leader in the IT industry. He served as VP and board member of RSA Security's international business for seven years where he ran marketing in EMEA, Asia Pacific and Japan. He spent two years as Chief Marketing Officer for SaaS/Cloud-based email management provider Mimecast.


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