This is part three of the four-part series on Magic Customer Service Words, where we're examining "Positive" and "Negative" language - and the ability...
Pretty much everyone agrees that social media seems to be the new go-to platform for dealing with service failures. Certainly, that's where customers are...
Over the last 20 years, there has been a huge push on process improvement. There was the TQM (Total Quality Management) mantra, which preached a stifling...
The following article is reproduced from Winning at Work: Delivering great customer experience used to be a 'nice-to-have' in the business world. From time to time...
The foundation for delivering World-Class customer service really is pretty simple. It's all about caring. At its very essence, the more your customers believe that...
Creating a customer-focused experience isn't easy. Here is an excerpt from our latest Winning At Work Newsletter that outlines the 7 steps for making...
Here's a look at three retailers visited this week, and how their customer service looks for the upcoming 4th quarter: Canadian Tire It's still wait-and-see,…