Paul Niven

The Balanced Scorecard Makes It Smooth Sailing for the Port of San Diego

This is the third in a series of occasional articles on the Balanced Scorecard. Portions of this article are drawn from Niven's book Balanced Scorecard Step by Step: Maximizing Performance and Maintaining Results. What do the following activities, seemingly random at first glance, have in...

The Balanced Scorecard Can Take the Pain Out of Mergers

This is the second in a series of occasional articles on the Balanced Scorecard. Portions of this article are drawn from Niven's book Balanced Scorecard Diagnostics: Maintaining Maximum Performance. The now iconic 1970s sitcom The Brady Bunch showed that merging two formerly separate groups of...

The Balanced Scorecard Makes Intangibles Tangible and Your Strategy Workable

The snow was blowing wildly as my plane touched down that December night in Madison, Wisconsin. Armed against the wintry elements with nothing but a vest, I was sure glad to shake the hand of my new client, Bob Whip, of Horizon Fitness, who...

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