Parag Vishnoi

CRM is a necessity to support ‘Consumerism’ in healthcare

Consumer-driven health care is on a rise ; the consumer is demanding for accurate and timely customer service. Poor health care services are driving...

On-Demand CRM Versus On-Premise CRM

The key factors that decide the appropriateness of a CRM deployment, whether on-site or hosted include the amount of integration required, customer processes, and...

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