Parag Vishnoi

CRM is a necessity to support ‘Consumerism’ in healthcare

Consumer-driven health care is on a rise ; the consumer is demanding for accurate and timely customer service. Poor health care services are driving patients to switch health care providers, leading to inefficiency, higher costs and lower quality of care. The changing demand preferences...

On-Demand CRM Versus On-Premise CRM

The key factors that decide the appropriateness of a CRM deployment, whether on-site or hosted include the amount of integration required, customer processes, and the extent of operations required for a fruitful customer interaction. An on-demand solution can be useful in scenarios where customer...

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