Mark Ungerman
Mark Ungerman
Mark Ungerman is Product Marketing Director at NICE inContact, a NICE company. Mark has over 20 years of experience in Product Management and Product Marketing for B2B SaaS companies. Mark’s expertise spans customer research, data analytics, product management, go-to-market planning, and business case development for both enterprise and SMB customers. Mark’s history of progressive accomplishment brings in-depth insights to his customer-driven role at NICE inContact.
Solving Today’s CX Challenges to Prepare for Tomorrow’s
More often than not, digital investments can have a wide range of unanticipated benefits. That’s because in many cases, business leaders are unaware of...
Contact Centers May Never Be the Same Again
When the economy returns to relative normalcy, there are some professions that may not resemble pre-pandemic conditions. Customer service, for example, has experienced considerable...
Small Contact Centers Have an Advantage
It would be difficult to find a small business that has not been adversely impacted by the current pandemic. And to say that most...
Best Practices for Benchmarking the Contact Center
Every year many organizations conduct an annual review and planning exercise. This provides an opportunity to measure success and to set new goals, which...