Perry Kuklin

Measuring the Payback of a Better Queue

When you look at all the areas in which a business can invest its time and attention, queue management doesn’t always jump to the top of the list. But when you consider the critical role of this phase in the buying and service process,...

Top Queuing Strategies to Cut Perceived Wait Times

The waiting line experience is proven to be a huge factor in determining a business’ overall customer satisfaction rating. So, how do you impact the way customers feel about waiting in your line? The answer was hidden in the question. It’s about how they feel....

Can Waiting Lines Become a Thing of the Past?

Online retailers have been able to capitalize on a number of convenience factors for their customers. Customers can shop on their own time 24 hours a day; items are shipped directly to their door steps; and they avoid the dreaded "waiting in line." Meanwhile, brick-and-mortar...

10 Elements of a Great Waiting Line [INFOGRAPHIC]

A waiting line must be constructed logically as well as strategically to successfully do its job: Keep customers moving and keep them happy. The configuration of a queue is half the battle, but what can be found (or not found) within the confines of...

How to Use Big Data to Improve the Waiting Line Experience

Big data is more than a buzzword. It represents a real opportunity and challenge for businesses of all types that are striving to build a competitive advantage. As the volume, velocity, and variety of data compound at astounding rates, enterprises with the ability to...

Waiting Lines and the Customer Experience

According to a recent Oracle Global Research Study, 97 percent of executives agree that delivering a great customer experience is critical to business advantage and results. It also found the average potential revenue loss associated with a negative, inconsistent, and brand-irrelevant customer experience is...

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