Gus Strand
Gus Strand
Service Matters
I'm a lifelong service practitioner and customer evangelist. I've spent the last 20 years in a career in corporate L&D and credit my service focus to a grandfather that had an "old school" small town hardware store. You know the type - worn wood floors, china and Osterizers in the front window, a pipe threader out back and everything - including hot coffee - in between. I've a DNA-level service and learning focus with experience in companies that defined service in ways that other companies strive for: Wal-Mart in Sam's day, Coldwater Creek, Harry & David, Dell and more.
Some people like to climb mountains. I like to build planes. In the air.
Have you ever seen the old EDS commercial where they are building an airplane while it flies? Search "EDS Airplane Commercial" on YouTube if...
A Couple Service Tenets
If I collect these momentary flashes of inspiration in to lists of Service Tenets, who knows, maybe someday I'll have a good list worth...
Stop Typing and Pick Up the Phone!
Having spent the better part of the last decade managing globally diverse and distributed teams, I've had a lion's share of team interaction issues...
Insight in to my management style and philosophy – what works for me.
"The first responsibility of a leader is to define reality. The last is to say thank you." Max dePree wrote that in his "Leadership is...
Service begins with happy employees? Maybe…
I've been in a few conversations lately both at and about work and in other forums (like church), and they have centered around those...