Andrea Ihara
Andrea Ihara
Andrea Ihara leads Enterprise Sales, Sales Management, and Sales Staff training at UP! Your Service. She has 25 years of experience leading sales teams in multiple industries including Fortune 500 corporations. Andrea is a hands-on, shirt-sleeves up manager; driven, energetic and enthusiastic with deep understanding of the key drivers for UP! Your Service clients and sales initiatives.
The Many Fields of Service
My entire professional life has been in Sales and Marketing. In the early years, I juggled the responsibilities of single motherhood and of a...
The Experience Economy
I have just dialed into a large (very large) retail organization to check on a pending order. I am greeted by an interactive...
Are your Company Communications Memorable?
One of the keys to Achieving Superior Service and building a service culture is leveraging the building block of "Service Communication". Uplifting service providers seek...
Seven Steps for Actionable Service Resolutions
Each year we move forward into a wonderful space of creation for the upcoming year. We also have an opportunity to look back at...
Service as a Citizen of the World
Many of us enjoy doing business with people from countries, ethnicities, and backgrounds that are different from our own. This brings into our lives,...
How to Uplift Angry Customers
Occasionally, into each life, a little rain must fall… in this case, the "rain" is an unhappy customer; this isn't an "if", it is...
The Expression of Appreciation – Creating the Culture of Gratitude
Let me begin by thanking you; thanking you for taking the time to read our blog, for your passion for service. Allow me to...
In the world of service culture, the customer is always right. Or are they?
In the world of uplifting service culture, we put the needs of our customers as our highest priority. Entire systems and ways of interacting,...
The Marketing of Superior Service – whose voice will be heard?
In days long ago passed, a neighbor's recommendation meant everything. Word of mouth was king, and if the buzz at the water-cooler about...
Service Culture: past, present, future?
My grandparents grew up in a time when impeccable service was expected, and was delivered in the restaurants they took me to as a...