Akash Desai

8 Best Practices To Deliver Delightful IVR Experiences

Photo Credit: iStock IVR's (Interactive Voice Response) have had a negative aura around them, primarily because like anything else, not caring about the user experience...

Three Trends Driving A Shift Towards Customer Self-Service

Photo Credit: iStock What’s Compelling This Shift In The Traditional Customer Support Model? Today, customers desire instant access and first-contact resolution to their needs. From the...

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