CustomerThink Advisors 2020

Advisors write thought leader articles exclusively for CustomerThink. Sign up for the weekly Advisor newsletter to be notified of their new posts, along with other Editor’s Picks.


Rick Adams, PracticalCSM.com

Theme: Practical Steps to Win with Customer Success Management

Amanda Davis, Customer Alignment

Theme: The Aligned Experience

Dave Fish, CuriosityCX

Theme: Closing the Gap Between CX Theory and Practice

Jon Klein, Topline Strategy

Theme: Achieving B2B Customer Experience Excellence

Nancy Porte, Verint

Theme: A CX Practitioner’s Playbook

Bill Price, Driva Solutions

Theme: Applying Analytics to Improve Customer Service Experience

Chris Ryan, Fusion Marketing Partners

Theme: Revenue Growth Strategies

Barry Trailer, Sales Mastery

Theme: Seller’s Challenge

Jeremy Watkin, 8×8

Theme: Service Excellence in the Contact Center — People and Technology

Thomas Wieberneit, aheadCRM/Epikonic

Theme: Artificial Intelligence Trends and Applications