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Michael Lowenstein, Beyond Philosophy

Column: Generating Customer Advocacy and Bonding Behavior

Ernan Roman, ERDM

Column: Innovations in Voice of Customer-Driven Customer Engagement

Ian Golding, Customer Experience Consultancy Ltd

Column: Doing the Right Thing for Customers and Employees

Bob Hayes, Business Over Broadway

Column: Best Practices in Measurement and Analytics

Andrew Rudin, Contrary Domino Partners

Column: Navigating Revenue Uncertainty

Chip Bell, The Chip Bell Group

Column: Innovative Service: Creating Awesome Experiences

Christine Crandell, New Business Strategies

Column: Best Practices to Become Customer-Aligned

Jeanne Bliss, CustomerBLISS

Column: Chief Customer Officer Toolkit

Bob Thompson, CustomerThink Corp.

Column: Making Customer-Centricity a Habit

Bill Price, Antuit and Driva Solutions

Column: Building a Winning Me2B Culture

Lynn Hunsaker, ClearAction

Column: Optimizing the B2B Customer Experience

Gautam Mahajan, Customer Value Foundation

Column: Creating Value