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Chip Bell, The Chip Bell Group

Column: Innovative Service: Creating Awesome Experiences

Jeanne Bliss, CustomerBLISS

Column: Chief Customer Officer Toolkit

Christine Crandell, New Business Strategies

Column: Best Practices to Become Customer-Aligned

Lynn Hunsaker, ClearAction

Column: Optimizing the B2B Customer Experience

Maz Iqbal, Independent Consultant

Column: Human-Centered Leadership

Michael Lowenstein, Beyond Philosophy

Column: Generating Customer Advocacy and Bonding Behavior

Ernan Roman, ERDM

Column: Innovations in Voice of Customer-Driven Customer Engagement

Andrew Rudin, Contrary Domino Partners

Column: Navigating Revenue Uncertainty

Bob Thompson, CustomerThink Corp.

Column: Making Customer-Centricity a Habit