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Advisors 2017

Advisors write thought leader columns exclusively for CustomerThink.

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Ian Golding, Customer Experience Consultancy Ltd

Column: Building Skills for Customer Experience Leadership

Lynn Hunsaker, ClearAction

Column: Keys to Customer-Centered Business

Michael Lowenstein, Beyond Philosophy

Column: Connecting Employee and Customer Experience

Gautam Mahajan, Customer Value Foundation

Column: Customer Value — Step-By-Step Guide

Nancy Porte, Verint

Column: A CX Practitioner’s Playbook

Bill Price, Antuit

Column: Applying Analytics to Improve Customer Experience

Ernan Roman, ERDM

Column: Innovation in Personalization and CX

Chris Ryan, Fusion Marketing Partners

Column: Optimizing the B2B Lead-to-Revenue Process

Krista Sheridan, TELUS

Column: How to Build a Culture that Empowers Your CX Vision

Tony Ulwick, Strategyn

Column: How to Innovate Using Jobs-To-Be-Done Theory

Jeremy Watkin, FCR

Column: Service Excellence in the Contact Center — People and Technology

Thomas Wieberneit, aheadCRM/Epikonic

Column: Artificial Intelligence Trends and Applications