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Lynn Hunsaker, ClearAction
Jeanne Bliss, CustomerBLISS
Column: Chief Customer Officer Toolkit
Bob Thompson, CustomerThink Corp.
Ian Golding, Customer Experience Consultancy Ltd
Gautam Mahajan, Customer Value Foundation
Column: Creating Value
Ernan Roman, ERDM
Michael Lowenstein, Beyond Philosophy
Bob Hayes, Business Over Broadway
Andrew Rudin, Contrary Domino Partners
Column: Navigating Revenue Uncertainty