CustomerThink Advisors 2020

Advisors write thought leader articles exclusively for CustomerThink. Sign up for the weekly Advisor newsletter to be notified of their new posts, along with other Editor’s Picks.


Dave Fish, CuriosityCX

Column: Closing the Gap Between CX Theory and Practice

Amanda Davis, Customer Alignment

Column: The Aligned Experience

Jon Klein, Topline Strategy

Column: Achieving B2B Customer Experience Excellence

Nancy Porte, Verint

Column: A CX Practitioner’s Playbook

Bill Price, Driva Solutions

Column: Applying Analytics to Improve Customer Service Experience

Chris Ryan, Fusion Marketing Partners

Column: Revenue Growth Strategies

Barry Trailer, Sales Mastery

Column: Seller’s Challenge

Jeremy Watkin, 8×8

Column: Service Excellence in the Contact Center — People and Technology

Thomas Wieberneit, aheadCRM/Epikonic

Column: Artificial Intelligence Trends and Applications