Advisors 2016

Advisors are industry thought leaders who write columns exclusively for CustomerThink. Sign up for the weekly Advisor newsletter to be notified of their new posts, along with other Top 10 Editor’s Picks.

Bob Apollo, Inflexion-Point

Column: B2B Sales Excellence in the Customer Age

Christine Crandell, New Business Strategies

Column: Customer Success Meets Business Strategy

Ian Golding, Customer Experience Consultancy Ltd

Column: Building Skills for Customer Experience Leadership

Bob Hayes, Business Over Broadway

Column: Improving the Practice of Customer Experience Analytics

Lynn Hunsaker, ClearAction

Column: Spanning Silos for Customer Experience Excellence

Michael Lowenstein, Beyond Philosophy

Column: Connecting Employee and Customer Experience

Gautam Mahajan, Customer Value Foundation

Column: Customer Value: Step By Step Guide

Bill Price, Antuit and Driva Solutions

Column: Building a Winning Me2B Culture

Ernan Roman, ERDM

Column: Human Data-Driven Personalization

Tony Ulwick, Strategyn

Column: How to Innovate Using Jobs-To-Be-Done Theory