Advisors 2019

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Dave Fish, CuriosityCX

Column: Closing the Gap Between CX Theory and Practice

Amanda Forshew, Customer Alignment

Column: The Aligned Experience

Jon Klein, Topline Strategy

Column: Achieving B2B Customer Experience Excellence

Lynn Hunsaker, ClearAction

Column: CEO’s Guide to Growth through Customer-Centered Management

Gautam Mahajan, Customer Value Foundation

Column: Customer Value Creation

Nancy Porte, Verint

Column: A CX Practitioner’s Playbook

Bill Price, Driva Solutions

Column: Applying Analytics to Improve Customer Service Experience

Chris Ryan, Fusion Marketing Partners

Column: Revenue Growth Strategies

Krista Sheridan, TELUS

Column: How to Build a Culture that Empowers Your CX Vision

Barry Trailer, Sales Mastery

Column: Seller’s Challenge

Jeremy Watkin, 8×8

Column: Service Excellence in the Contact Center — People and Technology

Thomas Wieberneit, aheadCRM/Epikonic

Column: Artificial Intelligence Trends and Applications