In this day and age, is it unreasonable to expect companies to have an appropriate response for age old customer experience problems? 
Amanda Forshew
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Aug 14, 2017
55 views
Amanda Forshew
In this day and age, is it unreasonable to expect companies to have an appropriate response for age old customer experience problems?
Perfect Partners? Who’s the weakest link in your connected customer experience?
Amanda Forshew
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Aug 2, 2017
57 views
Deploying technology to ensure happy customers
Amanda Forshew
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Jul 13, 2017
39 views
A tale of two energy companies – how can customer experiences be so different?
Amanda Forshew
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Jun 26, 2017
448 views
What’s the rush – are Customer or Experience Officers necessary?
Amanda Forshew
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Jun 20, 2017
332 views
3 Comments
96% of customers could be at risk of defecting, if you don’t deliver an outstanding Customer Experience
Amanda Forshew
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Jun 13, 2017
83 views
Why do we get a worse customer experience in the UK than the US?
Amanda Forshew
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Jun 11, 2017
483 views
5 Comments
AI – cost saver, service enhancer. What’s not to love?
Amanda Forshew
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May 18, 2017
270 views
1 Comment
Call Centres – to be seen and not heard?
Amanda Forshew
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May 16, 2017
162 views
In the interest of customers – break down those silos
Amanda Forshew
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May 10, 2017
72 views
It’s about time! Asking for transactional feedback at the right moment to elicit meaningful customer insight
Amanda Forshew
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Apr 28, 2017
87 views
Can Sergio Bucher transform Debenhams Customer Experience?
Amanda Forshew
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Apr 24, 2017
446 views
6 Comments
Trust is the word – why a customer centric company builds the trust of both its customers and its people
Amanda Forshew
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Apr 24, 2017
87 views
How to align your customer promise with your company culture
Amanda Forshew
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Apr 7, 2017
142 views