Doing the little things to recognize employees
#37 in the Green Goldfish Project – Baptist Health Care
Taken from a post by Earl Sasser and James Heskett:
At Baptist Health Care, for example, managers constantly reinforce the culture by recognizing those whose actions exemplify its values, its behaviors, and its standards. Team successes are cause for frequent celebrations. In addition, BHC rewards individual accomplishments through such things as “WOW (Workers becoming Owners and Winners) Super Service Certificates,” appreciation cards for 90-day employees that list their contributions to their team, one-year appreciation awards, multiyear service awards, employee of the month awards, and recognition of workers as “Champions” or “Legends” for extraordinary achievements or service. Managers at all levels offer frequent informal recognition and send handwritten thank-you notes (which stand out in the age of e-mail). Those who aren’t living up to BHC’s values soon get the point.
Today’s Lagniappe (a little something extra thrown in for good measure) – Here is a YouTube video on the history of the leadership at Baptist Health Care:
The Green Goldfish Project is a quest to find 1,001 examples of marketing lagniappe for employees. Green goldfish are the little signature extras given to employees. They help differentiate a company, increase employee retention and drive positive word of mouth.
