Which Vendors Own the Enterprise Social Software Market?


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Big hat tip to Patrick Allman from Mango Apps for getting my attention to this!

According to IDC the enterprise social software market was just shy of $800 million in 2011 which represented a growth of 40% when compare to the previous year and a growth of 100% when compared to 2009. In this case, enterprise social software offerings were referred to as companies that: “bring enhanced social collaboration capabilities to users who are either inside or outside an organization’s firewall.” Meaning this included vendors who offer both employee and customer facing collaboration solutions.

Considering annual revenues are predicted to break $4.5 billion by 2016 (even higher by some estimates) this really shows how early we are in this industry. We’re looking at less then 20% (around 17-18%) of revenue today. It’s interesting to compare this to the Innovation/Technology Adoption Cycle below which puts us just around the “early adopters” category (based on revenue). I spend a lot of time in the world of collaboration and based on what I’m seeing I’d say that this sounds about right

IDC also looked at how much market share various vendors have in the enterprise social software space, now again keep in mind this includes vendors that offer solutions for either/both employees and customers. Before reading on though, who do you think has the most market share?

The top 3 vendors based on market share are:

  1. IBM (13.7%)
  2. Jive Software (8.5%)
  3. Communispace (7.8%)
However, Yammer saw the strongest overall growth when compared to last year of around 132% One things I also noticed is that Microsoft wasn’t included in the list which if memory serves me right, has around 40 million paying customers and would most likely put it right near the top of this list (remember Microsoft now owns Yammer as well). Another interesting thing I noticed is that Salesforce is at the very bottom of the totem poll with just 0.1% market share.
Here is how the overall market share breaks down:

What’s particularly interesting about this chart is that currently, the vast majority of the enterprise social software space is not being dominated by big players, instead it’s being dominated by the smaller and perhaps lesser known players. We haven’t broken the billion dollar mark yet so we’re not exactly talking about large sums of money here but around $340 million dollars is sitting with the smaller guys.

When I look at something like this I see a few things. The first s that there is still a tremendous amount of opportunity in the enterprise social software space, we haven’t even cracked 20% of where we are going to be in just 3-4 short years. The second things this tells me is that we can expect to see plenty of other acquisitions from the larger companies who are looking to grow their market share in this space.

Many companies that I and Chess Media Group work with and speak with today are either investing or strongly considering investing in collaborative strategies and tools today. In fact enterprise social software has already received quite a lot of attention and is already being considered as a top priority for executives around the world. I look at that and think of what things will be like in 2016 and it gets me very excited for the future.

The future of work and management is changing forever and it’s going to be an exciting ride…for the smart and innovative companies.

Republished with author's permission from original post.

Jacob Morgan
I'm a best-selling author, keynote speaker, and futurist who explores what the future of work is going to look like and how to create great experiences so that employees actually want to show up to work. I've written three best-selling books which are: The Employee Experience Advantage (2017), The Future of Work (2014), and The Collaborative Organization (2012).


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