When Customer Service Advisors Become Advocates


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Perhaps some of us have become so selfish as customers that we expect everyone to subjugate their needs and wants to ours. That’s a TERRIBLE message to send to any other human being who does not sign on for that kind of ride. When those people bring their self-centered attitudes to advise and train others, it doesn’t fly. Not only is it offensive, but it simply doesn’t work and it calls into disrepute the entire field of customer service training.

Republished with author's permission from original post.

Robert Bacal
Robert began his career as an educator and trainer at the age of twenty (which is over 30 years ago!), as a teaching assistant at Concordia University. Since then he as trained teachers for the college and high school level, taught at several universities and trained thousands of employees and managers in customer service, conflict management and performance appraisal and performance management skills.


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