Perhaps some of us have become so selfish as customers that we expect everyone to subjugate their needs and wants to ours. That’s a TERRIBLE message to send to any other human being who does not sign on for that kind of ride. When those people bring their self-centered attitudes to advise and train others, it doesn’t fly. Not only is it offensive, but it simply doesn’t work and it calls into disrepute the entire field of customer service training.
When Customer Service Advisors Become Advocates
Republished with author's permission from original post.
