What Makes a Community Manager Tick


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A few years ago, community manager positions were few and far between and only found at startups where the dress code mandated the wearing of flip-flops. Today, even the most buttoned up companies are scrambling to add community managers among its ranks. It is now one of the most sought after jobs out there. So thankful is the world to this new legion of workers, every fourth Monday in January celebrates Community Manager Appreciation Day, a sacred event since 2010.

Community managers are a special breed. They grow and nurture your company’s customers. When things go horribly awry, they are often the first ones out on the front lines running interference. They bear the brunt of angry customers and never fail to celebrate a company’s achievements with endless amounts of enthusiasm. So what makes these unsinkable phenoms tick? GetSatisfaction thinks it has the answers. Check out this neat little infographic that aims to dig deeper into the minds of these 21st century cheerleaders.

Republished with author's permission from original post.

Tiffany Maleshefski
Tiffany Maleshefski is the editor of Zengage and brings more than 10 years of journalism and custom content experience to Zendesk's company blog. Prior to her tenure at Zendesk, she helped manage the custom content arm AllBusiness.com, where she helped a large number of corporate organizations develop original and innovative content for their company websites. Her work has appeared in eWeek, the San Francisco Examiner, San Francisco Magazine, Plenty, Strings, and Muso, among others.


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