WEBCAST Sikorski’s Think Abouts – Your Unified Communications and Contact Center Strategic Plan


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Laura Sikorski and Steve Leaden, Founder and President of Leaden Associates, discuss what Unified Communications is, what drives upgrades or replacement of your technology and why technology is important to your future visions and strategic plan.

Thank you for listening and clicking in.

Laura Sikorski
Call/Contact Center Consultant. Recognized expert: operations (HR, process, training, staffing, metrics), office environment (site selection, space planning, furniture design), technology (RFPs, vendor selection, systems design), customer service/experience (satisfaction, loyalty, retention). WebTV host, Newspaper and Blogger: SIKORSKI'S THINK ABOUTS.


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