Top Customer Service Tips on Twitter


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The first week of October (last month) was National Customer Service Week. I wrote a few extra articles, did a re-release of my first book Moments of Magic, put customer service training videos on YouTube and held a contest for the best “tweeted” customer service tips on Twitter. I thought you would be interested in some of the great tips that were shared. They are great to use as a theme for a team meeting or discussion topic. We had quite a few entries, and here are some of my favorites, including some of the winning entries.

From Peter Madjarov (@PeterMadjarov):

  • Walt Disney said, “Do what you do so well that they will want to see it again and bring their friends.”
  • Make each person feel they were most important to you… they are!

From Tony Dain (@CuriousAvocado):

  • Develop greater compassion and empathy to connect emotionally, to see past our internal biases when interacting with customers.

From Eric De Haan (@Eric_de_Hann):

  • Service is all about sensing, empathy, resonance, value, individualization, commitment and engagement.

Several great posts from the bloggers at Communicate Better (@combetterblog):

  • Customers pay money because they want YOUR service. Are you making the most of the opportunity or giving them reason to leave?
  • In customer service you have the power to make someone’s day. Never take that responsibility and opportunity lightly.
  • Take ownership of your customer’s issue and follow up to provide the best resolution!
  • If a call is disconnected be sure you have a call back number to call them back. Sometimes in customer service it’s the little things.
  • CHOOSE to have a good attitude. It will make life as a customer service professional better for both you and the customer!
  • Take ownership of every customer and every customer service situation you encounter.

From Ty Sullivan (@ty_sullivan):

  • If you love your customers to death, make sure you can resuscitate them if something goes wrong.

From Ben Holland (@Bsaholland):

  • It’s simple really – listen to customers and let them know you’re listening.

From Vala Afshar (@ValaAfshar):

  • Customer feedback is a gift. Accept graciously, unwrap enthusiastically and share with your team periodically.
  • Successful customer service organizations default to ‘yes’ and then rationalize to an acceptable solution.

From Chris Hutchings (@Soffelhutch):

  • Simple: Strive for good customer service. You could reduce spending on marketing!
  • Service should start with a smile and end with a smile, in between the customer should EXPERIENCE something special.

If you like these, consider following me on Twitter (@Hyken). Each day I post links to articles, share customer service tips and more. Twitter can be a valuable resource for great tips and information you can use in your business – and even your personal life.

Republished with author's permission from original post.

Shep Hyken
Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a customer service speaker and expert, Shep works with companies who want to build loyal relationships with their customers and employees. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.


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