The Top 5 Customer Complaint Letters


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How do you deal with a particularly troublesome customer complaint letter?

From Hamsters to iPod Nano’s to seat 29E, here is a great round up of some of the best customer complaint letters published on the net. Some you can empathise with, others are just downright crazy. Either way, they are serious matters for the organisation involved. How they respond to the individual customer, and how this is then perceived by the wider audience can have a big impact on how their customer experience is perceived.

Have a read of the letters and let us know of any of your horror stories, from a customer and corporate side.

The Top 5 Customer Complaint Letters – and what you can learn from them from the Mint Life blog.

Flickr Photo courtesy of HiddenLoop

Republished with author's permission from original post.

Colin Shaw
Colin is an original pioneer of Customer Experience. LinkedIn has recognized Colin as one of the ‘World's Top 150 Business Influencers’ Colin is an official LinkedIn "Top Voice", with over 280,000 followers & 80,000 subscribed to his newsletter 'Why Customers Buy'. Colin's consulting company Beyond Philosophy, was recognized by the Financial Times as ‘one of the leading consultancies’. Colin is the co-host of the highly successful Intuitive Customer podcast, which is rated in the top 2% of podcasts.


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