I saw this brilliant video by the RSA Animate series depicting “Bestselling author, political adviser and social and ethical prophet Jeremy Rifkin investigates the evolution of empathy and the profound ways that it has shaped our development and our society.”
If your employees are unhappy because they are having a poor employee experience, then how can you expect them to deliver a quality customer experience? They will most likely make your customers feel unhappy. It may seem like a simple idea, but thats its brilliance. Treat your people with the respect you want to treat your customers.
