Over at LinkedIn, in the Customer Experience Management group, Ted Kinni asked the group for help with a simple challenge:
I’m working on a literature review on the topic of customer experience. I’d really appreciate any recommendations you would care to share on books, articles, studies or anything else that you think is essential on the topic.
45 comments and contributions later, with some summarizing help from group member Richard Randolph, Ted wound up with a nice snapshot of the leading thinkers on customer experience. I’m honored that Domino and I are on the list.
You can download Ted’s file as a PDF, posted at SlideShare.
Related resources:
If you missed them, catch my posts outlining a few of my favorite customer experience blogs, Part 1 and Part 2.
