The best books on customer experience


Share on LinkedIn

Over at LinkedIn, in the Customer Experience Management group, Ted Kinni asked the group for help with a simple challenge:

I’m working on a literature review on the topic of customer experience. I’d really appreciate any recommendations you would care to share on books, articles, studies or anything else that you think is essential on the topic.

45 comments and contributions later, with some summarizing help from group member Richard Randolph, Ted wound up with a nice snapshot of the leading thinkers on customer experience.  I’m honored that Domino and I are on the list.

You can download Ted’s file as a PDF, posted at SlideShare.

Related resources:

If you missed them, catch my posts outlining a few of my favorite customer experience blogs, Part 1 and Part 2.

Republished with author's permission from original post.

Linda Ireland
Linda Ireland is co-owner and partner of Aveus LLC, a global strategy and operational change firm that helps leaders find money in the business performance chain while improving customer experiences. As author of Domino: How to Use Customer Experience to Tip Everything in Your Business toward Better Financial Performance, Linda built on work done at Aveus and aims to deliver real-life, actionable, how-to help for leaders of any organization.


Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here