Ten Top Service Complaints


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I’m always asking people I meet what their biggest pet peeves are. It’s an excellent icebreaker. This is what I uncovered:

1. People who cut into line and the company does nothing to prevent it

2. You find out that the person next to you on the plane paid $200 less than you for the same flight

3. You unsubscribe to an online site that emails you twice a day, and they totally ignore your request…..forever

4. Something goes wrong with a piece of equipment and it’s one week past its warranty date and the company doesn’t even say sorry in a nice way

5. You try to get a new license and you need to visit 5 windows to complete the transaction

6. Your cell is listed on the “do not call list” and you get an annoying sales calls while driving your car

7. The restaurant automatically adds a 20% tip for crummy to fair service

8. You are on a long line waiting for a bank teller, with only one teller window open, and 5 managers are in the background doing their paperwork

9. Your cleaner tells you the spot that showed up on your new outfit was already there

10. The waiter takes away your plate before others in your party are finished

What are your biggest pet peeves?

Republished with author's permission from original post.

Richard Shapiro
Richard R. Shapiro is Founder and President of The Center For Client Retention (TCFCR) and a leading authority in the area of customer satisfaction and loyalty. For 28 years, Richard has spearheaded the research conducted with thousands of customers from Fortune 100 and 500 companies compiling the ingredients of customer loyalty and what drives repeat business. His first book was The Welcomer Edge: Unlocking the Secrets to Repeat Business and The Endangered Customer: 8 Steps to Guarantee Repeat Business was released February, 2016.


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