No problem! It’s a simple phrase uttered without a second thought after someone thanks you for assisting them. Despite being a commonly accepted English expression, “No Problem!” has some surprising negative connotations. Saying “No Problem!” can leave the caller thinking, “Wait! I was a problem?!” Customer service representatives who use this phrase can sabotage an otherwise excellent customer experience.
I grew up in Australia where it is common for someone to say “no worries!” after being thanked, ending a conversation or as a stand-alone phrase. As a child I didn’t read much into it but as an adult whenever I hear the expression I say to myself, “but I wasn’t worried…should I be?”
Never leave your customers in a state of doubt. If your customer service representatives are frequently saying, “No Problem“ – you have a problem!
Here are five best practice responses to Thank You:
- It was my pleasure
- You’re very welcome
- Glad to help
- Happy to be of service
- THANK YOU!
Making sure all of your customer facing personnel are ending calls positively will increase customer satisfaction and make them more likely to be repeat customers.
