Southwest Airlines Customer Service Recovery – Awesome

1
737

Share on LinkedIn

southwestair.jpgA loyal SouthWest Airlines passenger was upset that a bag had been ruined on a flight. The agent wasn’t tremendously helpful, so he posted this very clever message: http://dearswa.com/

While it was unfortunate that the SouthWest Employee either didn’t have the authority or the will to fix it in the first place, the airline gets top marks for their recovery. A brilliant example of the service recovery paradox in action!

Republished with author's permission from original post.

1 COMMENT

ADD YOUR COMMENT

Please use comments to add value to the discussion. Maximum one link to an educational blog post or article. We will NOT PUBLISH brief comments like "good post," comments that mainly promote links, or comments with links to companies, products, or services.

Please enter your comment!
Please enter your name here