Roll Out Of Bed And Into The Customer Service Fun


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A themed dress up day at work isn’t a favorite of everyone–some people just feel ridiculously silly and will avoid it all together.

But, some of us are totally game for it. And, you’d be surprised at how many people really get into it, despite the ridiculousness. Hey, isn’t that what makes it more fun?

Last week, our customer service team rolled out of bed…and into the office…in their PJs.

We toasted bagels and drank OJ together while answering calls and going to meetings clad in our cozy jammies. Check us out in the picture!

When we talk about building culture at the office, PJ day may not be high on the list of “to do” items, but maybe it should be!

Incorporating FUN into your day in customer service helps bring the team together. And, when other departments get involved, it opens the door to even stronger comradery.  You get to know people on a casual level, have a good laugh and still get work done.

Plus, people are more likely to get MORE work done when they are working in a positive environment.

It keeps people happier…and healthier!

So, how can you throw in a dash of fun to your already awesome team?

Rolling Out 3 Ideas For Customer Service Fun

Themed Dress Up Days: Bring the customer service team or the whole company together for a themed dress up day. Throw in some themed food to keep people’s tummies happy as well. Make sure to take lots of pictures!

Peer Recognition Programs: Saying “thanks” to people in your organization may not seem as fun as wearing your PJ to work…but gratitude is a beautiful thing and helps bring a smile to someone’s face. We have a Smile Box that our team can drop notes to each other and have an opportunity for their “smile” to be drawn from the box and the representative be recognized and given a gift for their awesomeness.

Company Events: We’ve been go-karting and bowling together and we’ve had hip hop dance lessons and gone rock climbing together. With so many fun and inexpensive things to do, the sky is the limit.

Republished with author's permission from original post.

Jenny Dempsey
Jenny is Consumer Experience Manager for Apeel Sciences and FruitStand with more than 15 years of customer service experience. She is co-founder and a regular contributor on


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