Process Simulation | BPM | Customers – mutually exclusive?

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Interesting discussion thread this week on the BP Group LinkedIn is certainly provoking a debate – see http://bit.ly/4Er8N6 for the latest.

The debate was sparked by Mark Barnett (SVP Process Bank of America) who delivered an eye opening presentation at the Lean Six Sigma and Process Improvement summit in Florida in Janaury 2010.
A key contributor to the merger and acquisition program of Countrywide involved the use of process simulation to test and validate certain assumptions. The result? Well let Mark tell you in his presentation here > http://bit.ly/czBdtc – biggish filehttp://bit.ly/dvIUv0) so I think we can now officially call Simulation ‘flavor of the month!’

Republished with author's permission from original post.

Steve Towers
BPGroup.org
A seasoned practitioner with over 30 years of hands-on experience, Steve Towers is one of industry's noted experts in BPM, Customer Expectation Management and Performance transformation. Towers heads the Research & Professional Services network within the BP Group, the world's first and premier network for Process & Performance professionals.

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