Live Chat for your Hotel Website

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A good service is essential for every successful hotel, so why not offer it on your website as well?

Live Chat enables you to communicate with your websites visitors – which will leave a great first impression. It will allow you to answer important questions instantly and provide personalized and immediate support.

Provide a perfect service, also on your Website

Furthermore, adding a human face to your homepage by providing an online live chat service can be the one essential difference from your competition. With live chat for hotel websites it’s finally possible to provide sales arguments while providing perfect customer service on the spot, giving your potential guests a preview of your excellent service.

New possibilities – even during the booking process

In most hotel websites the booking process is a passive system, with absolutely no interaction between the hotel staff and the visitors. However, this is completely different from a normal hotel environment, where the employee-customer contact is an essential part of the service. A great memory of a hotel is mostly established through the little things, like the employees, the room design, or the breakfast. These little things can make the difference, so why not to extend them to the website?

Boost Direct Bookings with Live Chat

Live Chat can be very beneficial for improving direct reservations. The visitors behavior can be analyzed and tracked in real time, providing the possibility of helping them through the booking process. Additionally, the co-browsing feature, available in some of the live chat providers offer, can be used to help your potential guests during the selection and booking process with a real time view on their screens.

Better and easier feedback compilation

For a successful hotel, the feedback of customers is also an essential criteria. This is where the live chat solution widgets come into play, by providing a simple and fast way for guests to leave feedback, give suggestions or leave reviews about the their experience. Such a as direct and non-public channel is especially beneficial especially for critiques.

Live chat for hotels is a great opportunity to optimize the efficiency of your website and to increase your guest satisfaction.

Alejandra Alvarez
Alejandra is a content writer and marketing collaborator at Visitlead.com, a provider of live chat software for business. For advice, best live chat practices and online support news you can check out Visitlead Blog.

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