Introduction to Outside-In (Dick Lee)

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Presented in Chicago at the 5th Annual Process Excellence Week for the Service & Transactional World

Steve Towers
BPGroup.org
A seasoned practitioner with over 30 years of hands-on experience, Steve Towers is one of industry's noted experts in BPM, Customer Expectation Management and Performance transformation. Towers heads the Research & Professional Services network within the BP Group, the world's first and premier network for Process & Performance professionals.

1 COMMENT

  1. Steve, Dick

    How does the ‘free book for your business card’ on page 30 of the presentation work for CustomerThink readers?

    Graham Hill
    Customer-centric Innovator
    Follow me on Twitter

    Interested in Customer Driven Innovation? Join the Customer Driven Innovation groups on LinkedIn or Facebook to learn more.

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