I spend an obscene amount of time scouring the internet reading blog posts, devouring the latest news, and just generally entertaining myself. And in my online travels, I encounter things all the time that make me think “hey- that’s a really good idea!”.
Moving into 2011, I thought that I’d post 3x/week covering topics that fall under my three core value umbrellas:
- Creating A Unique Customer Experience
- Building Long-Term Customer Relationships
- Engaging Customers by Providing Value in Every Interaction
But I realized that at the rate tools and technology are evolving, there are always going to be new things to think about wrapping into our businesses that help us grow in our abilities to serve our customers.
So with that in mind, I’m introducing the Tuesday Tip which is simply that: a short post on something I’ve uncovered that is helping me shape my business, and so may help you too.
Twittering My Life Away
It’s no secret that Twitter is my social media drug of choice. I’m ramping up on Facebook and LinkedIn, but give me ten minutes of free time and you’ll find me on Twitter. (I even posted some Twitterific tips awhile back.) So I thought it appropriate to kick off my first Tuesday tip with some some Twitter fun; namely two hashtags that you should keep an eye on:
#customerlove: Every Tuesday at 5pm CST, @LaVonneEllis leads a rousing discussion around Customer Love. The chat started as a way to support Customer Love participants (click here for more info on the Customer Love Challenge). But it has morphed into an amazing network of people who all share a single passion: delighting and loving their customers beyond reason.
#custserv: If you touch customers in any way, shape, or form, this is one hashtag you want to pay close attention to. I’ve connected with a whole mess of thought leaders who share an interest in customer service, but come to it from a variety of roles and industries. It’s thought provoking and keeps you on your toes with the latest and greatest news and trends. And even better, there is a hosted chat for this group as well every Tuesday at 8pm CST.
I’m looking forward to sharing more tips with you in the coming weeks, and if there is something that you think should be featured, don’t hesitate to drop a comment below!
(photo credit laffy4k)
