Inside the Mind of a Customer Support Agent


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Before the award nominations start rolling in for best infographic ever, we need to give credit where credit is due. So a big shout out to the folks at Get Satisfaction, who, after publishing their take on what goes on inside the mind of a community manager, inspired us to steal the idea create a similar infographic.

Just who IS that person who takes your agitated telephone calls? What’s the real deal with the guy or gal who resolves your issues via live chat? What makes them so nice? What makes them turn mean? Are they really just robots? Do they even like tacos?

Well folks, the mystery of what makes your local support agent tick has been revealed, here, today, on this very blog! Let the mind games begin!

Inside the Mind of a Customer Support Agent help desk software

Republished with author's permission from original post.

Tiffany Maleshefski
Tiffany Maleshefski is the editor of Zengage and brings more than 10 years of journalism and custom content experience to Zendesk's company blog. Prior to her tenure at Zendesk, she helped manage the custom content arm, where she helped a large number of corporate organizations develop original and innovative content for their company websites. Her work has appeared in eWeek, the San Francisco Examiner, San Francisco Magazine, Plenty, Strings, and Muso, among others.


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