Infographic: Making Customer Service Less of a Holiday Hassle


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A new survey offers timely insight into shoppers’ attitudes about customer service around the holidays, revealing that three out of four consumers (74 percent) think this experience is more of a hassle now than at any other time of the year. In fact, an overwhelming majority (91 percent) of those surveyed believe that companies should be better prepared to address customer service issues that arise throughout the holiday shopping season.

What does this growing frustration mean for holiday sales? In at least 38 percent of cases, it means potential buyers will be stuffing stockings with cash rather than risk an encounter with surly customer service agents.

The infographic below shows some of the key results from our survey, which you can find discussed in greater detail in today’s press release.

Aspect Holiday Service Infographic

Republished with author's permission from original post.

Tim Dreyer
Tim Dreyer, Director of Public Relations and Analyst Relations at Aspect, is a results-oriented manager with over 18 years of advertising, marketing communications and public relations and social media experience developing and implementing media programs, advertising strategy, and marketing programs. Tim's background includes a range of broad cross-functional experience and strong leadership.


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