(Im)mobile wallets?


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Mobile wallets have been heralded for the past several years as a paradigmatic change in payment technology. While new technology that was to bring it closer to fruition has been continually announced the empirical evidence for traction is thin at best. That does not seem to deter retailers and merchants as more dollars pour into ventures such as MCX (Merchant Customer Exchange) announced last month.

The foregoing “innovations”, however, seem to have left most consumers cold with a majority choosing to hold on to their traditional wallets. The Wall Street Journal has a remarkable story on how the “owner of Mini’s Cupcakes in Salt Lake City installed a device that can accept mobile payments” for her customers to be able to pay for their sweet treats with a smartphone instead of cash or plastic. In over eight months there has not been a single customer who used a smartphone to sate their sweet tooth.

The WSJ reports notes that the cupcake store owner’s situation is typical of the “many hurdles facing widespread adoption of mobile payments. Banks, merchants and technology companies have bet billions of dollars on the technology, but those investments likely will take years to pay off” . Surprisingly, even “early-stage winners in the race to devise a new standard for mobile payments, such as Google Inc., have barely made a dent in what is expected to be a giant market later this decade.”

The skepticism for mobile wallets is centered around purported security concerns of the consumer to the plethora of mobile wallet systems on tap ranging from ISIS to Google Wallet to Square with, at the moment, none of them even countenancing cross-platform collaborative efforts.That has left customers in most any field not only bewildered but also unhappy; a discontentment that extends even to storied Apple’s venture in the field called Passbook which was panned by in at least one review as being “great for collating some ad hoc apps but less so for actually paying for things with a credit card, debit card or bank account.” Perhaps like any phenomenon that evokes the term disruptive technology, there will be a shake out before a winner emerges. What is certain, given the vast sums invested by a variety of tech giants and the alluring convenience it promises, mobile wallets will eventually become de rigueur for payments around the world.

Republished with author's permission from original post.

Vijay Dandapani
Since August 1993, Vijay Dandapani, the President and Chief Operating Officer of Apple Core Hotels, has been instrumental in the company's growth and development, including acquisitions, six hotel renovations and the implementation of state-of-the-art computer systems. A hotel industry veteran, Dandapani, is also a member of the Board of Directors for the following associations: Hotel Association of New York City, NYC & Company, NYSHTA (New York State Hospitality & Tourism Association), and the International Hotel Motel & Restaurant Show at Javits.


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