In my experience, managers who focus on getting results from their work teams end up having happy and engaged employees.
As I’ve mentioned before, I think managers often miss the mark and get caught up on being “nice” and accommodating to their employees, even ignoring poor performance in the name of maintaining good relationships.
However, I have seen time and time again that in the end, relationships not based on performance typically sour and the team and organization both suffer. Every leader’s primary focus should be on getting the best results from his or her people.
To do that, members of your work team should be focused directly or indirectly on one or more of the four key fundamental areas: growing revenue, acquiring new customers, serving the customers you already have, and reducing costs.
If any part of your team’s day is spent not related to those fundamental areas then you better wake up and change what you are doing.
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