Identifying sales opportunities throughout the customer lifecycle

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I had an opportunity to address a group of customer service executives last week, specifically on the topic of how to more proactively but appropriately drive sales & revenue growth through the post-sale customer lifecycle. The deck we walked through is below, as are links to a couple past blog posts that go into more detail on the topic.

Six Keys To Driving Early Customer Success

Eight Common Mistakes With Transactional Emails (and how to fix them)

Make Your Contact Center A Strategic Goldmine For The Enterprise

Republished with author's permission from original post.

Matt Heinz
Prolific author and nationally recognized, award-winning blogger, Matt Heinz is President and Founder of Heinz Marketing with 20 years of marketing, business development and sales experience from a variety of organizations and industries. He is a dynamic speaker, memorable not only for his keen insight and humor, but his actionable and motivating takeaways.Matt’s career focuses on consistently delivering measurable results with greater sales, revenue growth, product success and customer loyalty.

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