Ice, Ice Baby: Keep Cool and Be Different


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I’m letting the cat out of the bag. Meowwwwww!

One of my favorite bars back home in San Diego, called Noble Experiment, is super dooper top secret.

You have to make a text message reservation to book a seat. You may not be able to find the door because it doesn’t look like a door–it appears to be kegs stacked on top of each other. Push on them though, and you’re transported to another realm.

But, the thing I remember most about this bar, besides the Prohibition style ambiance and delicious cocktails, is the ice.

Yup, that’s right.

The ice.

They hand carve their ice, specifically tailored for each and every beverage. Drink making becomes a visual experience as you watch them carefully and craftily shave and chop the ice off of the large block and drop into your glass.

With so much attention to something as simple as ice, it got me thinking just how important it is to put a personal spin on your service.

I talk about being unique often. Setting yourself apart from the crowd is probably one of my favorite topics to cover. And, it never ceases to amaze me how important it really is.

Why should YOU give unique customer service?

1. Your customers will REMEMBER you.

2. Your customers will feel SPECIAL to have received such tailored service.

3. Your customers will TALK about your brand.

Take what makes YOU different and use it to your advantage.

And, share with me how it goes! Can’t wait to hear your stories.


Republished with author's permission from original post.

Jenny Dempsey
Jenny is Consumer Experience Manager for Apeel Sciences and FruitStand with more than 15 years of customer service experience. She is co-founder and a regular contributor on


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